GENERAL TERMS AND CONDITIONS
FIELD OF APPLICATION
1.The general terms and conditions contained herein (hereinafter: "T&Cs") are applied to all orders and purchases of fashion and accessories (hereinafter: "Products") on the website san-carlo.co.uk (hereinafter: "Website") made by subjects residing in countries where the website is or will be active (hereinafter: "Customers").
2.The customer must carefully read the T&Cs before making all purchase orders.
3.With acceptance of the T&Cs and placing of an order, the customer acknowledges that it:
1.has read, understood and fully accepted the T&Cs without reserve;
2.is a consumer wanting to purchase the Products exclusively for personal use and not for resale within the context of any commercial or business activity of any kind whatsoever;
3.authorises San Carlo Uk Ltd to store, process, use and transfer to third parties and/or abroad, the data (personal) contained in the order for the purpose of fulfilling the same.
4.San Carlo Uk Ltd shall take all steps to ensure that the information contained on the website is accurate and up-to-date. However, it is not possible to offer guarantees to this effect. The customer therefore acknowledges and accepts that the Products may not be fully compliant with the indications, specifications and/or photographs on the website.
5.The sales agreement entered into by San Carlo Uk Ltd and the customer is understood as finalised once San Carlo Uk Ltd sends written confirmation of the delivery to the Customer at the email address indicated by the latter on the purchase order.
6.San Carlo Uk Ltd shall consider any change requests that it receives prior to shipment of the Products al Customer.
7.If a specific Product listed on the Customer's order is no longer in stock, San Carlo Uk Ltd will have said item made for you within four weeks
8.San Carlo Uk Ltd reserves the right, at its own discretion, to reduce the amount of Products that can be purchased on the website.
9.The prices of the Products, expressed in GBP, will always be the ones indicated in the invoice. San Carlo Uk Ltd will in any case do everything in its power to ensure that the prices indicated on the website are correct and updated.
10.The shipping and delivery expenses may vary depending on the country and will be charged to the Customer at the time of shipping the Products ordered.
11.Payment must be made by the Customer at the time of confirming the delivery, either by credit card or by one of the other methods indicated in the relative section on the website.
12.The Products will be shipped to the delivery address indicated on the order by the Customer.
13.As a general rule, the Products will be shipped within 30 (thirty) days after confirmation of the order by San Carlo Uk Ltd, nevertheless the delivery times may vary depending on the country of destination. In the case of the delivery being delayed for reasons out of San Carlo Uk Ltd control, if possible, the Customer will be notified of the new delivery date.
14.San Carlo Uk Ltd reserves the right at its own discretion to refuse, suspend or cancel the delivery or any of its obligations deriving from the sales agreement in the case of alleged fraud, non-performance or violation by the Customer of its obligations assumed with San Carlo Uk Ltd in previous orders and/or sales agreements. If the purchased products will require the crossing of customs (depending on the country of destination) and the customer decides not to receive the order once it has arrived at customs, San Carlo Uk Ltd doesn't guarantee the reimbursement of the goods which will be abandoned in place.
RIGHT TO WITHDRAW
15.The customer has the right to return the Products purchased on san-carlo.co.uk, without any penalty being charged and without need for justification, either within 14 (fourteen) calendar days after receipt by the Customer of the Products in question, or within the term established by the mandatory regulations applicable in the country where the Customer resides, if this is longer, except for items made as a special order or items which have had adjustment, all items must be in original, unworn and unused condition, San Carlo Uk Ltd reserves the right to withhold refund on any item returned in unoriginal condition.
16.Upon receipt of the Products by San Carlo Uk Ltd, the sales agreement shall be cancelled for all purposes and all the relative obligations, rights and claims shall lapse, notwithstanding the fact that if the Products returned San Carlo Uk Ltd are damaged, worn or in unoriginal condition, San Carlo Uk Ltd shall be entitled to compensation for said damages with the payment already made by the Customer for the Products.
17.Besides everything indicated above (articles 15-16), the right to withdraw is subject to the following conditions:
1.Within 14 (fourteen) calendar days after the date of receipt of the Products by the Customer, the Customer must contact San Carlo Uk Ltd Customer Service by calling +44 20 7629 1255 or sending an email to firstname.lastname@example.org in order to obtain authorisation to proceed with the return ("RMA");
2.After receiving the RMA, the Products must be returned to San Carlo Uk Ltd at the Customer's risk and expense in a single delivery by courier or registered mail 2 (two) days after receipt of the RMA to the following address: San Carlo Uk Ltd, 33 Curzon Street, Mayfair, London W4 1TH UK ;please ensure that both the recipient (San Carlo Uk Ltd) and the RMA code are clearly visible on the package, so that it does not go missing; should San Carlo Uk Ltd not receive the returned merchandise, San Carlo Uk Ltd will request the Customer to provide the proof of delivery: the delivery slip signed by the recipient of the returned package. If the Customer is unable to provide the proof of delivery, San Carlo Uk Ltd cannot grant the refund of goods. .
3.The Products that are returned must not be used, worn, or damaged;
4.The identifying hang-tags of the Products must still be attached to the same;
5.The Products must be returned in their original packaging, together with any accessories or instruction manuals;
18.As soon as San Carlo Uk Ltd have ascertained that the required conditions for the returns have been met, they will send the Customer an email of confirmation accepting the returns and start the procedure for reimbursing the amount paid for the Products returned within 30 (thirty) days, irrespective of the payment method adopted by the Customer. Reimbursements will only be made to Customers who have made payments previously.
19.In case the above-mentioned conditions are not observed, the Customer will not be entitled to any reimbursement for the amount paid to San Carlo Uk Ltd. The Customer , however, will be fully entitled to pick up returned Products at San Carlo Uk Ltd warehouse at his or her risk and expense. If the Customer does not pick up the returned Products by 30 (thirty) days after receiving notice from San Carlo Uk Ltd, San Carlo Uk Ltd will be entitled to keep them together with the amount paid by the Customer for said Products.
20. All items made as a Special Order or Made To Order are no-refundable.
21.All products will be shipped by San Carlo Uk Ltd using DHL